All factory-fitted mechanical and electrical parts against sudden and unexpected mechanical or electrical failure. This includes the labour costs associated with fitting them.
Consequential damage, including damage caused to a covered part by another covered part.
Before you purchase our Extended Warranty product, you should ensure that you’re fully aware of all the components that the policy covers. In accordance with our terms and conditions, these parts include:
Alarm System
This includes any factory-fitted alarms or alarm systems that were fitted according to the manufacturer’s specification at the time the van was first registered.
Catalytic Converters
Both catalytic converters and diesel particulate filters are covered if they suffer from mechanical failure. However, you are not covered if these parts are damaged because you’ve used contaminated or incorrect fuel, or if the damaged caused is accidental.
Working Materials
This includes oils, oil filters and anti-freeze. However, these working materials are only covered if it is essential to replace them due to the failure of a part that is covered by the warranty.
Casings
Casings are included if any of the covered parts fail and cause damage to the casings. If damage is not caused by a covered part, then casings are excluded from the cover provided.
Entertainment Systems
This includes factory-fitted audio or visual equipment that was included as part of the standard specification of the vehicle when it was first registered.
High-voltage Components
This includes all HV batteries, plug-in hybrid batteries, AC/DC on-board chargers, invertors, HV coolant compressors, HV ECUs, HV line sets, electric motors central power train controls (electrical), PTC interior heating and PTC battery heating units.
You're Covered for the UK & Continental Europe
When you purchase a Mercedes-Benz Vans Extended Warranty, you’re covered throughout the UK and in Continental Europe. This means that, whether van car suffers from a mechanical breakdown while you’re travelling to work or you experience an electrical failure during a road trip in France, your van is protected. Within the UK, you’re covered in England, Scotland, Wales, Northern Ireland, the Channel Islands and the Isle of Man. In Continental Europe, our policy helps cover you in the following countries: Andorra, Austria, Belgium, Bulgaria, Bosnia and Herzegovina, Croatia, Cyprus (Greek territory only), Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Netherlands, Norway, Poland, Portugal (not including Madeira and The Azores), Romania, San Marino, Serbia, Slovakia, Slovenia, Spain (including Balearic Islands but excluding Canary Islands), Sweden, Switzerland, Turkey.
Please note that our Mercedes-Benz Vans Extended Warranty is valid for up to 60 days per annum (pro rata) when you’re in Continental Europe. In addition, we will not pay more than the equivalent UK cost for parts and labour. For full terms and conditions, please refer to the Policy Handbook.
A mileage limit – this depends on the age of your van and the duration of the Extended Warranty
A vehicle age limit of 6 years
Wear and tear
Overheating
• Air cleaners
• Any seal, gasket or sealant
• Auxiliary belts
• Batteries - non HV and auxiliary batteries
• Bonnet, boot and fuel flap release cables
• Brake friction material and discs/drums
