Extended Warranty Cover | Mercedes-Benz Extended Warranty

Extended Warranty

Mercedes-Benz Extended Warranty.

Our Extended Warranty product has been designed to help protect you against some of the unexpected costs associated with mechanical or electrical failures to your car. Our policies are available on both EQ electric and combustion engine vehicles*.

This means that you’ll be covered for:

All factory-fitted mechanical and electrical parts against sudden and unexpected mechanical or electrical failure*. This includes the labour costs associated with fitting them.
Consequential damage, including damage caused to a covered part by another covered part.

*For the full list of terms, conditions and exclusions that apply to the policy, please read our Policy Handbook, or take a look at our FAQs.

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What you’re covered for

Before you purchase our Extended Warranty product, you should ensure that you’re fully aware of all the components that the policy covers. In accordance with our terms and conditions, these parts include:

Alarm System

This includes any factory-fitted alarms or alarm systems that were fitted according to the manufacturer’s specification at the time the car was first registered.

Catalytic Converters

Both catalytic converters and diesel particulate filters are covered if they suffer from mechanical failure. However, you are not covered if these parts are damaged because you’ve used contaminated or incorrect fuel, or if the damaged caused is accidental.

Working Materials

This includes oils, oil filters and anti-freeze. However, these working materials are only covered if it is essential to replace them due to the failure of a part that is covered by the warranty.

Casings

Casings are included if any of the covered parts fail and cause damage to the casings. If damage is not caused by a covered part, then casings are excluded from the cover provided.

Entertainment Systems

This includes factory-fitted audio or visual equipment that was included as part of the standard specification of the vehicle when it was first registered.

High-voltage Components

This includes all HV batteries, plug-in hybrid batteries, AC/DC on-board chargers, invertors, HV coolant compressors, HV ECUs, HV line sets, electric motors central power train controls (electrical), PTC interior heating and PTC battery heating units.

You're Covered for the UK & Continental Europe

When you purchase a Mercedes-Benz Extended Warranty, you’re covered throughout the UK and in Continental Europe. This means that, whether your car suffers from a mechanical breakdown while you’re travelling to work or you experience an electrical failure during a road trip in France, your car is protected. Within the UK, you’re covered in England, Scotland, Wales, Northern Ireland, the Channel Islands and the Isle of Man. In Continental Europe, our policy helps cover you in the following countries:
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Andorra, Austria, Belgium, Bulgaria, Bosnia and Herzegovina, Croatia, Cyprus (Greek territory only), Czech Republic, Denmark, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Netherlands, Norway, Poland, Portugal (not including Madeira and The Azores), Romania, San Marino, Serbia, Slovakia, Slovenia, Spain (including Balearic Islands but excluding Canary Islands), Sweden, Switzerland, Turkey

Please note that our Mercedes-Benz Extended Warranty is valid for up to 60 days per annum (pro rata) when you’re in Continental Europe. In addition, we will not pay more than the equivalent UK cost for parts and labour. For full terms and conditions, please refer to the Policy Handbook.

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What isn't covered?

A Mercedes-Benz Extended Warranty covers most of your car’s factory-fitted mechanical and electrical parts. However, this policy comes with certain terms, conditions and exclusions that you should be aware of.

The policy comes with general exclusions, including:

A mileage limit of 120,000 miles (or 100,000 miles for AMG and Maybach vehicles)
A vehicle age limit of less than 9 years old
Wear and tear
Damage caused by overheating

For the full list of terms, conditions and exclusions that apply to the policy, please read our Policy Handbook, or take a look at our FAQs.

Which components are not covered?

In addition to this, the following components are not covered under this policy:

• Air cleaners
• Any seal, gasket or sealant
• Auxiliary belts
• Batteries - non HV and auxiliary batteries
• Bonnet, boot and fuel flap release cables
• Brake friction material and discs/drums

Please be aware that, if you purchased a Mercedes-Benz Extended Warranty policy before 25th March 2019, the product and its terms, conditions and exclusions may differ from the description above. If you require any assistance or would like to discuss your policy further, then please contact us. Alternatively, if you’d like to learn more about the cost of a Mercedes-Benz Extended Warranty, you can get a quote online.

Claims

Claim payments

We will pay an unlimited number of claims (including VAT), up to the current market value of your car within any 12-month period. If you have chosen an excess of £100 or £250, this amount will be payable each time you make a claim.

We will not pay more than the manufacturer’s list price for parts and official labour times and costs which are necessary to repair or replace any covered parts.

Which components are not covered?

General Exclusions

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Mercedes-Benz Extended Warranty Insurance is underwritten by AWP P&C S.A., a company registered in France with ID No 519490080 RCS Paris. Registered Office: 7 Rue Dora Maar, 93400 Saint-Ouen, France, acting through its UK Branch, AWP P&C (UK Branch), Registered in the United Kingdom. Registered Branch No. BR015275. Registered Office: 102 George Street, Croydon CR9 6HD. Authorised and regulated by L’Autorité de Contrôle Prudentiel et de Résolution in France. Authorised by the Prudential Regulation Authority (PRA). Subject to regulation by the Financial Conduct Authority (FCA) under Register No. 534384 and limited regulation by the PRA. Details about the extent of our regulation by the PRA are available from us on request.

This insurance is administered in the UK by AWP Assistance UK Ltd (trading as Mercedes-Benz Warranty Services), Registered in England. Registration No. 1710361. Registered Office: 102 George Street, Croydon CR9 6HD. AWP Assistance UK Ltd is authorised and regulated by the FCA under Register No. 311909.

Extended Warranty