Mercedes-Benz Extended Warranty FAQs
We hope that the information below will be of help. However, if you have a question that’s not included below, please get in touch with us by calling
0345 641 9765 or emailing Mercedesbenzapprovedused@allianz-assistance.co.uk
What is an Extended Warranty?
Also known as mechanical breakdown insurance (MBI), an extended warranty provides cover against unexpected mechanical or electrical failure. Essentially, an extended car warranty helps ensure that, should something go wrong with your vehicle, you won’t be hit by costly repairs.
Do I have a Mercedes-Benz manufacturer or Approved Used car warranty and when will it expire?
All new cars come with a 3 year manufacturer warranty and Mercedes-Benz Approved Used cars come with a minimum of 12 months Approved Used car warranty. A Mercedes-Benz Extended Warranty can be purchased so that it starts after existing cover comes to an end.
Can you pay for your Mercedes-Benz Extended Warranty on a monthly basis?
Yes, if you’re purchasing cover towards the end of either your manufacturer’s warranty, your Approved Used Car warranty or your existing Mercedes-Benz Extended Warranty you can opt to pay on an ongoing monthly ‘pay as you go’ basis that can be cancelled at any time.
If you choose to pay on a ‘pay as you go’ basis, your policy will renew for an additional month each time we receive a monthly payment from you. The cost of your new pay as you go policy will not be the pro rata cost of an annual policy, instead a surcharge monthly renewal price will be applicable.
If your car has no existing cover the monthly pay as you go option is not available to you.
Can I purchase a warranty if I don’t have an existing Mercedes-Benz warranty?
Yes, you can purchase annual cover at any time (providing your car has covered less than 120,000 miles) by entering your vehicle details in the “get a quote” section. The maximum age limit of the vehicle at the end of the Extended Warranty is 10 years i.e. a 9 year old vehicle may only purchase a 12 month annual cover.
What if I need Extended Warranty assistance at weekends or during the evening?
If you require assistance you’ll need to contact or visit your preferred Mercedes-Benz Retailer. To locate your preferred Retailer you can visit the Mercedes-Benz Retailer locator.on our national website. Opening hours vary but most Retailers are open on Saturday and Sunday.
What does Mercedes-Benz Extended Warranty cover?
Our current Mercedes-Benz Extended Warranty provides cover for sudden failure of virtually all the mechanical and electrical components of your car. There are some exclusions within the terms and conditions which can be found by clicking Mercedes-Benz Extended Warranty Handbook.
Please note: If you purchased a Mercedes-Benz Extended Warranty before 25th March 2019, the product and its terms, conditions and exclusions may differ from the description above. Please contact us on 0345 641 9765 for more information. Lines are open between 8am and 6pm, Monday to Friday and 9am to 1pm on Saturday (excluding public holidays).
What does Mercedes-Benz Extended Warranty not cover?
Mercedes-Benz Extended Warranty provides cover for a wide range of factory-fitted mechanical or electrical components but doesn’t cover all parts and systems, including failure of covered parts due to wear and tear.
These are specific exclusions:
- Body seals (including convertible roof, boot, sunroof, doors, etc.)
- Fixings and fastenings: nuts/bolts/brackets/studs/clips and springs (other than suspension springs)
- Interior / exterior trim
- Interior panels
- Lamp units and wheels
- Failures attributable to the effects of overheating
- Wear and tear
For a complete breakdown of what is and isn’t covered take a look at our Mercedes-Benz Extended Warranty Handbook.
Please note: If you purchased a Mercedes-Benz Extended Warranty policy before 25th March 2019, the product and its terms, conditions and exclusions may differ from the description above. Please contact us on 0345 641 9765 for more information. Lines are open between 8am and 6pm, Monday to Friday and 9am to 1pm on Saturday (excluding public holidays).
What is wear and tear of the vehicle?
Wear and tear is damage that naturally occurs as the result of normal usage over the course of a vehicle's components' life cycle and is not included in the Extended Warranty.
Does Mercedes-Benz Extended Warranty cover dents or scratches?
Cosmetic damage, including dents, scratches and any other damage to your Mercedes-Benz’s bodywork, is not considered an electrical or mechanical failure and therefore is not covered by the Extended Warranty.
Am I covered for a replacement vehicle?
No, our Mercedes-Benz Extended Warranty does not offer replacement vehicle cover.
Is diagnosis covered?
Yes. A Mercedes-Benz Extended Warranty covers diagnostic costs if a fault is identified with a component that’s covered under the policy.
Are serviceable items such as tyres covered?
Typically, consumable ‘wear and tear’ items aren’t covered by the Mercedes-Benz Extended Warranty. These include tyres, spark plugs, wiper blades, wheels, air filters, oil filters and gaskets and other replacement items that are subject to routine maintenance or periodic repair. You can find a complete list of all such items in the policy handbook.
What if I am abroad?
The Mercedes-Benz Extended Warranty cover extends to Continental Europe. If you have a repair that needs to be completed abroad you’ll need to notify our Team first, arrange for repairs to be completed and settle the costs with the repairing dealer. When you’re back in the UK you’ll need to send the invoice, any relevant additional documents and a copy of your vehicle’s service record to: Mercedes-Benz Warranty Services Claims, PO Box 1183, Croydon. CR9 1HR.
Please retain a copy of the repair invoice and the original service records for your own record as we will be unable to return these to you. Your valid claims will be processed and reimbursed to you in pounds sterling at the rate of exchange for the relevant currency at the time of the repair.
Can I renew my Extended Warranty?
Yes, we’ll send you a renewal notice at least 21 days prior to your annual policy's expiry date, so you should have plenty of time to arrange renewal. When you renew it’s possible that the terms of your cover will be different, so it’s a good idea to check the new policy carefully to ensure you approve any changes or variations.
Can I transfer my Extended Warranty?
Yes, cover can be transferred to a new private owner. A form can be found at the back of the policy handbook together with instructions on how to do this.
What do I do if I think a repair is needed?
In the UK, you’ll need to take your car to a Mercedes-Benz Retailer. They’ll then assess if the problem is covered by the Warranty and they’ll then liaise with us to progress the claim on your behalf. Full details can be found in the Mercedes-Benz Extended Warranty Handbook.
How much will you pay out?
There is no limit to the number of claims that can be made up to the current market value of the vehicle. This maximum total claim value applies to a 12-month period, be that one 12 month annual policy or 12 consecutive monthly policies (pay as you go).
Mercedes-Benz Extended Warranty is underwritten by AWP P&C SA and administered in the UK by AWP Assistance UK Ltd, registered in England No. 1710361. Registered Office PO Box 74005, 60 Gracechurch Street, London EC3P 3DS. AWP Assistance UK Ltd is authorised and regulated by the Financial Conduct Authority.