Terms of Use

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Terms of Use

Welcome to our website. Please read these terms and conditions carefully prior to using our website. These terms and conditions set out the legal terms that apply to your usage of this website. By using this website you agree to these terms and conditions. If you disagree with any part of these terms and conditions please do not use our website.

The term “Mercedes-Benz Warranty Services”, “our”, “us” or “we” refers to the owner of the website whose registered name is AWP Assistance UK Ltd which is registered in England No. 1710361, with registered Office at PO Box 74005, 60 Gracechurch Street, London, EC3P 3DS. AWP Assistance UK Ltd is authorised and regulated by the Financial Conduct Authority for insurance mediation on non-investment insurance contracts. The term “you” refers to the user or viewer/user of our website.

Changes to these Terms and Conditions

We reserve the right unilaterally to amend these terms and conditions. In the event that we do, such changes shall take immediate effect upon being posted on our website. Accordingly, you agree to check these terms and conditions periodically, and you also agree that your continued use of our website indicates your agreement to be bound by such changes.

Liability and indemnity

To the fullest extent permitted by law, we exclude any and all liability for any direct, indirect, special, punitive, incidental, exemplary or consequential damages or any damages whatsoever, and howsoever arising to include damages arising from; -

- Loss of use, loss of data, loss of income or revenue, loss of profits or contracts, loss of business, business interruption, loss of anticipated savings, loss of goodwill, loss of opportunity, litigation or any other pecuniary loss arising out of or in any way connected with the use or performance of our website
- the delay or inability to use our website, or with the provision of, or failure to make available any information, services, products, materials or other resources available on or accessible through the site even if advised of the possibility of such damages arising or even if such loss or damage is foreseeable.

We shall endeavour to ensure that the information, materials and resources provided on our website will be as up to date, accurate and complete as possible. However, we make no representation or warranty in this regard. Equally, we do not warrant or make any representation that the information and materials contained on our website are suitable for any particular purpose for which they are sought. In addition we expressly exclude all warranties, conditions or representations of whatsoever nature in relation to our website, howsoever implied.

You agree to indemnify, defend and hold us harmless from any liability loss, claim, damage or expense howsoever arising relating to your violation of these terms and conditions of use.


For information on our cookies policy please access:  https://www.mercedes-benzwarranty.co.uk/cookies.
By continuing to access this site, you have consented to the use of cookies for the sake of efficiency and ease of use.


We are not liable for any loss or damage arising as a result of the temporary suspension or loss of access to our website or any individual component of our website for any reason.

Use of our Website

You agree not to take any action, direct or indirect, that will or may compromise the security and operability of our Website or that may enable any third party to do so. You will not facilitate in or engage in any actions which might destabilise our website or result in Denial of Service.

You agree not to add any unauthorised content or links to any part of our website. Unauthorised access of our website may give rise to a claim for damages and/or constitute a criminal offence. You agree to indemnify us for all losses, damages, liabilities and expenses incurred as a result of any third party claim howsoever arising in respect of your unauthorised use of or interference with our website.

In the event that you download or print any content from our website then you agree that you shall not use such content for commercial purposes without our prior written consent. Furthermore, you agree that you shall not alter, tailor or deface any such material downloaded in any way, and/or so as to misrepresent the source of such content as any belonging to any other apart from https://www.mercedes-benzwarranty.co.uk.

You agree to put in place adequate security protection to prevent against infection, viruses, spyware, malware and/or other harmful code on the equipment you use to access or download from our website. Accordingly, we shall not be liable for any loss or damage arising from any virus, or other malware to your computer equipment, programs, data or other proprietary material due to your use of our website or the downloading by you of content from our website.

Intellectual Property

This website contains material which is owned by or licensed to us (“Intellectual Property Rights”). This material includes but is not limited to the design, layout, look, appearance, material and graphics. Reproduction is prohibited in accordance with the terms of our copyright notice which forms part of these terms and conditions. Nothing in these terms and conditions of use grants you any right, title or interest to any of the IPRs on or within any materials posted on our website. You agree to comply with any/all applicable laws pertaining to the Intellectual property stated to our website irrespective of what jurisdiction you are accessing the website from.


All information, material and concepts on or comprised in this website are exclusively owned by and subject to the copyright and other intellectual property rights of us. They may not be separately represented or reproduced. You are not authorised to alter or attempt to alter or vary any information, material or concepts on or comprised in this website or to access or use this website other than for the purpose of making legitimate use of the services offered on this website.

Links to other websites

This website may contain links to other websites. These links are provided for information purposes only. We have no control over the content of third party non Allianz Assistance websites, apps, resources or materials and so cannot and do not accept responsibility for them or for any loss or damage that may arise from your use of them. Where you do access such websites, such websites will have their own terms and conditions of usage attached, and we encourage you to read them in full before accessing or using that particular website. We make no assurance, representation, express or implied, in relation to third party websites.

Information about you

We reserve the right to collect anonymised information about you to facilitate analytics of traffic to and usage of our website. Any processing of such information is carried out in accordance with our privacy policy. We reserve the right to record the IP address of the device used to access our website. Your use of our website signifies your consent to this processing and you warrant that any information provided is true and accurate. For more information on our privacy notice please go to: https://www.mercedes-benzwarranty.co.uk/privacy-policy

General Terms and conditions

If any part of these terms is deemed invalid, illegal or unenforceable then such part shall not affect the validity and enforceability of the remaining parts. Any failure by us to enforce our rights or remedies under these Terms and conditions of Use or otherwise shall not be construed as a waiver by us of those or any other rights or remedies.

Governing Law

These terms and conditions and any dispute arising out of this website or its materials shall be governed by and construed in accordance with the Laws of England and Wales. Any legal action or proceeding between us and you related to these terms and conditions of use or this website shall be brought exclusively in Courts of England & Wales.

All rights not expressly granted in these terms and conditions are reserved to us.

Disclosure of information

We may disclose information to service providers (appointed by us), regulatory bodies and/or our partners inside and outside the European Economic Area. The disclosure of information will only happen when required for the provision of services to you, or where we are required by law to do so.

We may disclose personal information such as users’ IP addresses to third party providers and web analytics purposes to help us analyse how users use our website.

In all situations other than those noted above, we will ask for your explicit authorisation before using or disclosing information about you. If you have previously provided authorisation, you may revoke it at any time for the future use of your information.To see our privacy notice in full please access this link: https://www.mercedes-benzwarranty.co.uk/privacy-policy.

Mercedes-Benz Extended Warranty is underwritten by AWP P&C SA and administered in the UK by AWP Assistance UK Ltd, registered in England No. 1710361. Registered Office PO Box 74005, 60 Gracechurch Street, London EC3P 3DS.

AWP Assistance UK Ltd is authorised and regulated by the Financial Conduct Authority.